Refund & Cancellation Policy

Overview

At Royalti.io, we want you to be satisfied with our service. This policy explains how cancellations and refunds work for our subscription plans — written in plain language so you know exactly where you stand.

Royalti.io is operated by Royalti Digital Music Solutions Limited.

Subscription Plans

We offer four plans to suit different needs. Here's a quick overview:

• Free Plan — No payment required. There is nothing to cancel and no refund applicable.
• Starter Plan — $19/month, or an equivalent discounted rate when billed annually.
• Plus Plan — $49/month, or an equivalent discounted rate when billed annually.
• Premium Plan — $99/month, or an equivalent discounted rate when billed annually.

Paid plans can be billed monthly or annually. If you choose annual billing, the full year is charged upfront at a discounted rate.

How to Cancel

You can cancel your subscription at any time — no phone calls, no hoops to jump through. Just head to your account settings and cancel from there.

• Cancellation takes effect at the end of your current billing period. You won't be charged again after that.
• You keep full access to your plan features until the period you've already paid for runs out.
• There are no cancellation fees.
• After cancellation, your account moves to the Free plan. Your data stays intact — nothing is deleted.

Refunds for Monthly Plans

Monthly subscriptions are non-refundable.

When you cancel a monthly plan, you retain access for the remainder of your current billing period. We do not issue partial refunds for unused days within a monthly cycle.

Refunds for Annual Plans

Annual plans come with a more flexible refund window because you're committing to a full year upfront.

• If you cancel an annual plan within the first 6 months, you may be eligible for a pro-rated refund for the unused full months remaining.
• Refund requests must be submitted within 30 days of the charge you are disputing.
• The refund amount is calculated based on unused full months only — partial months are not included.
• Approved refunds are processed within 14 business days to the original payment method.
• After the first 6 months of an annual term, refunds are not available. You retain access until the end of your annual period.

How to Request a Refund

To request a refund, send us an email with the following details:

1. Email [email protected] with the subject line "Refund Request"
2. Include the email address associated with your account
3. Specify which charge you are requesting a refund for
4. Briefly explain the reason for your request

We will review your request and get back to you within 5 business days.

Free Trials

Free trials let you explore a paid plan at no cost for a limited period. Here is how they work:

• You will not be charged anything during the trial period.
• If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan.
• You can cancel at any time during the trial with no charge — no questions asked.

Subscription Changes

You can upgrade or downgrade your plan at any time.

• Upgrades — Changes take effect immediately. You will be charged a pro-rated amount for the remainder of your current billing period at the new plan rate.
• Downgrades — Changes take effect at the start of your next billing cycle. You keep your current plan features until then.

Renewal Reminders

For annual subscriptions, we send reminder emails before your renewal date so there are no surprises:

• 60 days before renewal
• 30 days before renewal
• 7 days before renewal

These reminders give you time to decide whether to renew, switch plans, or cancel before the next charge.

Exceptions

Refunds are not available in the following circumstances:

• Your account was terminated for violating our Acceptable Use Policy
• More than 6 months have passed since the start of your annual billing period
• The refund request is made more than 30 days after the relevant charge

Contact

For questions about billing, cancellations, or refunds, reach out to us at [email protected].

Entity: Royalti Digital Music Solutions Limited